Overview
Our refund policy at FEYNORLITHOS is designed to ensure customer satisfaction and fairness. Please read the policy thoroughly to understand your rights and obligations.
Eligibility for Refunds
To initiate a return or refund, please ensure that:
- The item was purchased within the last 30 days.
- The item is in its original packaging and condition.
- You have a valid receipt or proof of purchase.
Non-returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items.
Process for Refunds
To start a return, contact our support team at [email protected]. If your return is accepted, we’ll send instructions on how and where to send your package.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us as per the process mentioned above.